Understanding Strategic Operations Issues

Administration and Secretarial

Project Management

Unit Code
Level 7
Distance Learning
Class Room
Unit Code
Level 7
Distance Learning Fee
Face to Face Fee
Accelerate your career with London Institute of Business & Technology's flexible executive pathway programmes today!
Total Fee £1600

£2360 (£1600 during the tuition waiver period)

Please see the Tuition Fee section to see if you are eligible for a scholarship.
Course Overview

The Strategic Operations Issues module aims to introduce learners to the core concepts of operations management and their applications across diverse organizational contexts. It covers the principles of Lean, Just In Time, Total Quality Management, Six Sigma, and Supply Chain Management, and explores how environmental and strategic factors inform the operational design of organizations. By the end of the module, learners will be able to evaluate performance in the context of operations, demonstrate an in-depth understanding of Operations Management theory and concepts, and understand how quality is managed in service and manufacturing operations.

Course Content

Introduction to the module

Introduction to Operation Management

  • Operation Strategy
  • The Scope of Business Operations
  • The Operations Manager and the Management Process

Operations Process and Life Cycles

  • Operation Life Cycle
  • Operation Management Models
  • The Process Management Lifecycle Phases
  • Business Process Management Strategy

Locating, Designing and Managing Facilities

  • Facilities Management
  • Selecting Location for Operations
  • Sites Selection
  • Trends in Location

Competitiveness, Strategy, and Productivity

  • Competitiveness, Strategy, and Productivity
  • Competitiveness
  • Productivity

Inventory Management

  • What is Inventory Management?
  • Inventory Management Process
  • Inventory Management Methods

Quality Management

  • Quality Management
  • Quality Management Stages and Models
  • Managing Queuing and Customer Satisfaction


  • Introduction to Forecasting
  • Steps in the Forecasting Process
  • Forecasting Approaches
  • Measuring Forecast Accuracy
  • Selecting the Right Forecasting Model

Service, Strategy, and People 

  • What is Service Management?
  • What is an Operations Strategy?
  • What is People Operations?

Developing New Services

  • What is Design?
  • Developing a Design Process
  • Customer Identification
  • Manufacturing Resource Planning

Creativity and Innovation

  • Management of Service Operations
  • Global Supply Chain Management
  • Service Location and Distribution
  • Operational Risk Management
Learning Outcome & Assessment Criteria

1.  Be able to evaluate performance in the context of operations

  1. Describe the features of four pillars of governance
  2. Evaluate how the four pillars of governance - responsibility, accountability, transparency & fairness, facilitate continuous improvement in organisations
  3. Assess the importance of continuous improvement in supporting organisational success

2.  Understand how environmental & strategic factors inform the operational design of organisations

  1. Explain the structure of a plan needed to deliver a strategy
  2. Explain how stakeholders are involved in the development and management of a strategic plan
  3. Produce a dissemination process to ensure stakeholders are informed and committed to the plan

3.  Be able to demonstrate an in-depth understanding of Operations Management theory/concepts: Lean, Just In Time, Total Quality Management, Six Sigma & Supply Chain Management

  1. Assess the impact of globalisation on corporate governance
  2. Assess the benefits, opportunities, and challenges of globalisation for a specific business organisation
  3. Explore the Organisational structures of businesses operating in global markets
  4. Analyse the implications for businesses of the cultural and regulatory diversity in global markets

4.  Understand how quality is managed in service & manufacturing operations

  1. Evaluate the potential conflicts between corporate strategy and ethical, social, and sustainable responsibilities
  2. Assess the importance of corporate social responsibility and sustainability in supporting business success and resilience
  3. Compare and Contrast management approaches to sustainability and resilience of an organisation
  • The assessment strategy for this course is designed to test all the learning outcomes.
  • Learners must demonstrate successful achievement of all learning outcomes to pass the course.
Assessment Marking Criteria


Citizens of the following countries are eligible for a 50% scholarship upon writing a personal statement. All scholarships are to be approved by the Academic Board. The list of countries are: Sri Lanka, Indonesia, Philippines, Bhutan, Morocco, Vietnam, Papua New Guinea, Laos, Cambodia, India, Nigeria, Ghana, Bangladesh, Laos, Myanmar, Pakistan, Nepal and South Africa. Please talk to your student counselor and ask for the Coupon Code to get the 50% Tuition Waiver.

  • The assessment criteria for a pass will be presented with the summative exercise.
  • Further information and guidance on the assessment will be made available through the tutor.
Unit Pass Requirements

To pass the unit a 40% overall grade must be achieved.

Frequently Asked Questions
What is included in the cost of my programme?
  • All course material, including online modules and written assignments
  • Unlimited personal tutor support with online sessions
  • Dedicated student support
  • Access to an online community learning forums
  • Assignment marking and feedback
Am I eligible for this programme?

You are eligible if you meet our stipulated entry requirements.

Standard ROUTE

Easy Monthly Payments


Access to LMS

Easy 12 instalments

Complete in 12 months

Unlimited tutor support

Requires submitting 1 assignment per month



Easy Monthly Payments


Access to LMS

Easy 6 instalments

Complete in 6 months

Priority support

Unlimited tutor support

Requires submitting 2 assignments per month

Start TrialEnrol




Access to LMS

No monthly payments

Complete at your own pace

Priority support

Unlimited tutor support

Dedicated counselor

No additional bank charges

Career guidance & advise

Start TrialEnrol
Download Brochure

The London Institute of Business and Technology holds an official registration with the Intellectual Property Office, bearing the Trademark Number UK00003896607.

UK Register of Learning Providers - Provider Reference Number (UKPRN): 10092833