Optimizing Business Operations

Administration and Secretarial

Project Management

Unit Code
Level 4
Distance Learning
Class Room
Unit Code
Level 4
Distance Learning Fee
Face to Face Fee
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Total Fee £1600

£2360 (£1600 during the tuition waiver period)

Please see the Tuition Fee section to see if you are eligible for a scholarship.
Course Overview

This course focuses upon the effective and efficient planning and management of work activities. It provides learners with the knowledge and skills to design, implement and change operational plans to improve effectiveness and efficiency, and to design and monitor appropriate systems to ensure quality of the products and services. Learners may investigate their own organisation and their role within it. Their research will involve evaluating the importance of business processes in delivering outcomes based on business goals and objectives, establishing customer requirements and developing and implementing operational plans to meet them.

Course Content

Introduction to the module


  • Business operations
  • Operations management
  • Importance of business operations management
  • Examples of business operations

Organizational Functions

  • Different functions of an organization
  • Relationship between functions
  • Operations as a business function

Organizational Structures

  • Different organizational structures
  • Vision, mission, values and objectives
  • Organizational culture

Organizational Processes

  • Types of organizational processes
  • Designing organizational processes
  • Re-designing organizational processes

Goal Setting

  • Goal setting theory
  • SMART goals
  • Personal SMART goals

Operations Plan

  • Operations planning
  • Sales and Operations Planning
  • Operations planning software
  • Monitoring and controlling business operations
Learning Outcome & Assessment Criteria

1.  Examine the importance of business processes in delivering business goals and objectives

  1. Identify and evaluate organisational functions, their main processes and the relationships between the functions
  2. Review methods and approaches for mapping organisational processes

2.  Investigate how business goals and objectives affect business operations

  1. Explain the effect of organisation mission, aims and objectives on the structure and culture of an organisation
  2. Analyse different approaches to goal setting for organisations
  3. Set SMART objectives

3.  Develop and implement plans for an operational area

  1. Develop and introduce plans that support the achievement of organisational goals and objectives
  2. Use SMART objectives
  3. Monitor and control plans to make sure objectives are achieved
  • The assessment strategy for this course is designed to test all the learning outcomes.
  • Learners must demonstrate successful achievement of all learning outcomes to pass the course.
Assessment Marking Criteria


Citizens of the following countries are eligible for a 50% scholarship upon writing a personal statement. All scholarships are to be approved by the Academic Board. The list of countries are: Sri Lanka, Indonesia, Philippines, Bhutan, Morocco, Vietnam, Papua New Guinea, Laos, Cambodia, India, Nigeria, Ghana, Bangladesh, Laos, Myanmar, Pakistan, Nepal and South Africa. Please talk to your student counselor and ask for the Coupon Code to get the 50% Tuition Waiver.

  • The assessment criteria for a pass will be presented with the summative exercise.
  • Further information and guidance on the assessment will be made available through the tutor.
Unit Pass Requirements

To pass the unit a 40% overall grade must be achieved.

Frequently Asked Questions
What is included in the cost of my programme?
  • All course material, including online modules and written assignments
  • Unlimited personal tutor support with online sessions
  • Dedicated student support
  • Access to an online community learning forums
  • Assignment marking and feedback
Am I eligible for this programme?

You are eligible if you meet our stipulated entry requirements.

Standard ROUTE

Easy Monthly Payments


Access to LMS

Easy 12 instalments

Complete in 12 months

Unlimited tutor support

Requires submitting 1 assignment per month



Easy Monthly Payments


Access to LMS

Easy 6 instalments

Complete in 6 months

Priority support

Unlimited tutor support

Requires submitting 2 assignments per month

Start TrialEnrol




Access to LMS

No monthly payments

Complete at your own pace

Priority support

Unlimited tutor support

Dedicated counselor

No additional bank charges

Career guidance & advise

Start TrialEnrol
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UK Register of Learning Providers - Provider Reference Number (UKPRN): 10092833