Operations Management

Administration and Secretarial

Project Management

Unit Code
Level 4
Distance Learning
Class Room
Unit Code
Level 4
Distance Learning Fee
Face to Face Fee
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Total Fee £1600

£2360 (£1600 during the tuition waiver period)

Please see the Tuition Fee section to see if you are eligible for a scholarship.
Course Overview

The "Operations Management" module offers learners a comprehensive exploration of the scope, strategic significance, and pivotal role that operations management plays within organisations. This module aims to foster a deep appreciation for the intricate interplay between operations, the organisation itself, employees, and customers. Through this module, participants will develop a profound understanding of the nature of operations and recognise the criticality of effective operations management, not only within their own organisation but also in the context of global competition with other businesses. By the end of this module, learners will be equipped with essential insights that enable them to grasp the complexities of operations management and its broader implications, empowering them to contribute significantly to the success and efficiency of their organisations.

Course Content

Introduction to the module

Introduction to Operations Management

  • The Importance and Roles of Operations Management 
  • Overview of the Input–Process–Output Model 
  • Applications of the Input–Process–Output Model

Operational Transformation Procedures

  • Change and Transformational Management 
  • Transformation Processes 
  • Components in Transformational Change

Roles and Challenges of Operations Managers

  • Importance and Roles of Operations Managers 
  • Advantages and Disadvantages of Appropriate Operations Management 
  • Operations Management in Real-Life Organisational Management

Operations Strategy for Decision-making and Use of Technology

  • Operations Strategy for Decision-making theories 
  • Examination and Mitigation of Existing Problems in organisations with no or Poor Operations Strategy 
  • The Role of Technology in Operations Management

Lean Operations and its Benefits

  • Concept of Lean Operations 
  • The Principles of Lean Operations in a Business Setting

The Principles of Quality Management in Operations

  • Concept of Quality Management
  • Quality Management Principles in a Business Setting

Role of Sustainability in Operations Management

  • Importance of Sustainability in Operations Management 
  • Environmental, Social, and Economic Impacts of Operations Management
Learning Outcome & Assessment Criteria

1.  Understand operations management in a variety of contexts, input-process-output framework, as well as its expansions

  1. Explain the importance and roles of operations management
  2. Explore the components of the input–process–output model
  3. Apply and reflect the input–process–output model for managing and solving real-life business contexts

2.  Examine the various operational transformation procedures

  1. Explain transformation processes
  2. Analyse components in the transformational change
  3. Apply and reflect on change and transformational management

3.  Understand the roles of operations managers and the difficulties they confront

  1. Demonstrate an understanding of the importance and roles of operations managers
  2. Compare the contrast between the advantages and disadvantages of having appropriate operations management
  3. Apply and reflect on operations management in real-life organisational management

4.  Understand the content of an operations strategy for decision-making

  1. Demonstrate the understanding of Hayes and Wheelwright's four-stage model
  2. Apply and reflect on operations management using Hayes and Wheelwright's four-stage model
  3. Examine and mitigate existing problems of an organisation not implementing an operations strategy or with a poor operations strategy
  • The assessment strategy for this course is designed to test all the learning outcomes.
  • Learners must demonstrate successful achievement of all learning outcomes to pass the course.
Assessment Marking Criteria


Citizens of the following countries are eligible for a 50% scholarship upon writing a personal statement. All scholarships are to be approved by the Academic Board. The list of countries are: Sri Lanka, Indonesia, Philippines, Bhutan, Morocco, Vietnam, Papua New Guinea, Laos, Cambodia, India, Nigeria, Ghana, Bangladesh, Laos, Myanmar, Pakistan, Nepal and South Africa. Please talk to your student counselor and ask for the Coupon Code to get the 50% Tuition Waiver.

  • The assessment criteria for a pass will be presented with the summative exercise.
  • Further information and guidance on the assessment will be made available through the tutor.
Unit Pass Requirements

To pass the unit a 40% overall grade must be achieved.

Frequently Asked Questions
What is included in the cost of my programme?
  • All course material, including online modules and written assignments
  • Unlimited personal tutor support with online sessions
  • Dedicated student support
  • Access to an online community learning forums
  • Assignment marking and feedback
Am I eligible for this programme?

You are eligible if you meet our stipulated entry requirements.

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