Total Quality Management (TQM): Tool Box for Continual Improvement

Programme Overview

The course will provide participants with comprehensive knowledge on the history and evolution of the concept of quality, as well as on the history of quality gurus and tools. Through various workshops and role plays the course will focus on applications of quality systems, models and methodologies including excellence awards, ISO systems and breakthrough improvement methodologies such as 'Lean' and 'Six Sigma'. This highly interactive course will help participants apply the powerful quality tools used in leading organizations. Participants will leave with best practices on how to select, design or apply quality structures and tools in their organizations.

Programme Objectives

By the end of the course, participants will be able to:

Explain the importance of quality models and identify various quality concepts and frameworks used by quality gurus
Discover the success elements of Total Quality Management (TQM) deployment
Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
Apply widely used improvement methodologies

Target Audience

Individuals, managers, supervisors and all those who are engaged in quality models, awards, ISO and TQM implementation as well as improving organizational performance.

Target Competencies

Problem solving
Applying quality tools
Selecting quality models and systems
Using Lean and Six Sigma applications

Programme Outline

Introduction to total quality management concepts

Definition of quality and quality models
History of quality
Defining TQM
TQM critical success factors
The relationship between ISO 9000 and TQM
Benefits of implementing a quality model
The cost of poor quality
Comparing the gurus (Deming, Crosby, Juran, etc.)
National quality awards:

The Malcolm Baldrige national quality award
EFQM, Dubai Quality Award, and HH Sheikh Khalifa Excellence Award

Selecting the right model for your organization
The quality maturity ladder

The success elements of TQM

Customer driven quality
Plan, Do, Check, Act (PDCA) model
Eliminating the non value added
Management by facts and data
Continual improvement and Kaizen
Enhanced employee participation through idea generating systems
Employee reward and recognition

Improvement tools and methodologies

What is a quality tool?
The seven quality control tools
Cause and effect diagram, check sheet, control charts, histogram, Pareto chart, scatter diagram, stratification
Brainstorming
Tree diagrams: how-how and why-why diagrams
Force field analysis
Affinity diagrams
Process mapping: 'The Turtle'
Poka yoke
Lean thinking
The seven types of waste in organizations
Visual management and the 5S program
Six Sigma

Elements of a continuous improvement process

The eight steps to achieve improvement
Critical success factors and common failure factors in TQM

Programme Objectives

By the end of the course, participants will be able to:

Explain the importance of quality models and identify various quality concepts and frameworks used by quality gurus
Discover the success elements of Total Quality Management (TQM) deployment
Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
Apply widely used improvement methodologies

Target Audience

Individuals, managers, supervisors and all those who are engaged in quality models, awards, ISO and TQM implementation as well as improving organizational performance.

Target Competencies

Problem solving
Applying quality tools
Selecting quality models and systems
Using Lean and Six Sigma applications

Programme Outline

Introduction to total quality management concepts

Definition of quality and quality models
History of quality
Defining TQM
TQM critical success factors
The relationship between ISO 9000 and TQM
Benefits of implementing a quality model
The cost of poor quality
Comparing the gurus (Deming, Crosby, Juran, etc.)
National quality awards:

The Malcolm Baldrige national quality award
EFQM, Dubai Quality Award, and HH Sheikh Khalifa Excellence Award

Selecting the right model for your organization
The quality maturity ladder

The success elements of TQM

Customer driven quality
Plan, Do, Check, Act (PDCA) model
Eliminating the non value added
Management by facts and data
Continual improvement and Kaizen
Enhanced employee participation through idea generating systems
Employee reward and recognition

Improvement tools and methodologies

What is a quality tool?
The seven quality control tools
Cause and effect diagram, check sheet, control charts, histogram, Pareto chart, scatter diagram, stratification
Brainstorming
Tree diagrams: how-how and why-why diagrams
Force field analysis
Affinity diagrams
Process mapping: 'The Turtle'
Poka yoke
Lean thinking
The seven types of waste in organizations
Visual management and the 5S program
Six Sigma

Elements of a continuous improvement process

The eight steps to achieve improvement
Critical success factors and common failure factors in TQM

Introduction to total quality management concepts

Definition of quality and quality models
History of quality
Defining TQM
TQM critical success factors
The relationship between ISO 9000 and TQM
Benefits of implementing a quality model
The cost of poor quality
Comparing the gurus (Deming, Crosby, Juran, etc.)
National quality awards:

The Malcolm Baldrige national quality award
EFQM, Dubai Quality Award, and HH Sheikh Khalifa Excellence Award

Selecting the right model for your organization
The quality maturity ladder

The success elements of TQM

Customer driven quality
Plan, Do, Check, Act (PDCA) model
Eliminating the non value added
Management by facts and data
Continual improvement and Kaizen
Enhanced employee participation through idea generating systems
Employee reward and recognition

Improvement tools and methodologies

What is a quality tool?
The seven quality control tools
Cause and effect diagram, check sheet, control charts, histogram, Pareto chart, scatter diagram, stratification
Brainstorming
Tree diagrams: how-how and why-why diagrams
Force field analysis
Affinity diagrams
Process mapping: 'The Turtle'
Poka yoke
Lean thinking
The seven types of waste in organizations
Visual management and the 5S program
Six Sigma

Elements of a continuous improvement process

The eight steps to achieve improvement
Critical success factors and common failure factors in TQM

Total Fee

£1390

Programme Details

Code

TR-1071

Duration

5 Days

Delivery

Classroom - Virtual