Being a supervisor today

• Scope and nature of supervision
• The supervisor's three distinct roles

1. An operational role
2. A leadership role
3. A communication role

• The supervisor's skills checklist

1. Technical
2. Human
3. Conceptual

• The supervisor's competency self-assessment inventory
• The supervisor's image - 'A True Story'

The main supervisory functions

• Planning the course of action to achieve operational goals
• Organizing the work of the team

1. Identifying the work to be performed
2. Delegating to empower

• Coordinating the work of the team

1. Ensuring that all efforts move smoothly
2. Supporting the team to increase productivity

• Building and leading a synergized team
• Ensuring that performance conforms to plans
• Establishing standards for high performance
• Implementing effective problem solving techniques

The supervisor as a powerful communicator

• Generating enthusiasm using two-way communication
• Leveraging the power of positive attitude in your team
• Maintaining an atmosphere of trust and cooperation
• Developing the habits of an active listener
• Using body language to make a bigger impact

1. Visual
2. Vocal

• Building rapport with the team - 'The Mirroring Technique'
• Writing professional and accurate E-mails
• Providing proper orientation and positive discipline

Monitoring and developing the team's performance

• Monitoring your team's progress
• Helping the team members build on their strengths
• Increasing the team's productivity
• Identifying the right time for coaching
• Identifying the right time for mentoring
• Being accessible and providing support

Managing time effectively to increase productivity

• Keeping a to-do-list
• Prioritizing your typical day
• Breaking tasks down into steps
• Using a progress report to track schedule
• Learning how to avoid typical time wasters

1. Self-imposed time wasters
2. System-imposed time wasters

• Making your meetings short and productive