Creative Problem Solving and Decision Making

We are continuously confronted with problems that require us to take decisions.

Programme Code
TR-1074
Duration
5 Days
Delivery
Classroom - Virtual
Programme Overview

We are continuously confronted with problems that require us to take decisions. Most decisions are reached without requiring any complex decision-making process: We’re hungry? We eat. Some problems are more complex, like deciding how to prioritize our work, or understanding why a process failed and deciding what to do about it; these require a rational approach to problem solving. Often, things get even more complicated, or our decisions could have an important impact on our lives, careers or the lives of those around us; that is where we must have the ability to think critically and make sure there is no flaw in our logic. At other times the problem is so unusual that it defies rational and critical thinking; these are the times where creative problem solving becomes an invaluable tool.

In this course we will cover these thinking approaches. We will provide you with methods and tools that you will practice during the session and that can help you at work or in life.

Programme Objectives

By the end of the course, participants will be able to:

  • Build and expand decision making, critical thinking and creative problem-solving skills
  • Apply logical and creative approaches to solving problems and making decisions
  • Use traditional and creative tools for identifying causes and generating solutions
  • Employ creativity and lateral thinking as business tools
  • Analyze and solve actual problems facing them at work
  • Demonstrate and build credibility with upper management
  • Develop strategic approaches to ​problem solving and decision making
Target Audience

Managers, supervisors and administrators who will benefit from better problem solving and decision-making skills, and business professionals who want to take their critical thinking to the next level by using both their experience and intuition to make the right moves and decisions.


Target Competencies
  • Attention to details
  • Balanced decision making 
  • Creativity
  • Evaluating options
  • Intuitive decision making
  • Practical and proactive thinking
  • Situation analysis
  • Problem solving ability and anticipating potential problems
Programme Outline

Problem solving and decision making

  • Definition of ‘problem’
  • Definition of ‘problem solving’
  • Definition of ‘decision making’
  • The helicopter view
  • The link between causes and symptoms
  • Problem deviation

The rational approach to problem solving (Kepner & Tregoe)

  • Defining the problem
  • Techniques for recognizing problems
  • Six important questions to clear out
  • Kepner & Tregoe

Problem analysis supplementary tools

  • Root cause analysis
  • The five-why process
  • The cause and effect diagram
  • The fishbone diagram
  • Pareto analysis

Decision making supplementary tools

  • Why-Why and how-how analysis
  • The how-how method
  • Choice making
  • The decision making matrix
  • Definition of ‘consensus’

Creativity and problem solving

  • Mental structures of college students
  • Stages in problem solving and decision making
  • Understanding the two hemispheres of the brain
  • Critical thinking
  • Lateral thinking
  • Mental blocks to creative thinking
  • BrainstormingThe six thinking hats