This unit is divided into three parts and examines communications at an organisational level,interpersonal communications and managing internal and external communications.

Effective communications are vital to the success of any organisation, to ensure understanding,involvement and commitment to organisational policies and procedures.Organisations today often need to change their policies and procedures to survive in the developinglocal and global economies. It is important for managers to realise the importance of soundcommunication practice and systems to ensure the effective development and dissemination of newideas and decisions for change.

This unit will help managers explore the links between good communications and the development ofworkforce understanding and commitment to change by considering what is meant by goodcommunications practice. It will then help them look at their communication skills as well as how toimprove links between their team, other parts of the organisation and beyond.

The unit aims to develop the learner’s awareness of organisational, personal, team and externalcommunications. Communication practices, systems, styles and tools are explored and how theysupport individual and group’s commitment to organisations and their objectives.Interpersonal communication with an emphasis on analysing the learner’s own personal style toempower and improve personal communication skills is central to the unit. For this purpose, learnersshould obtain feedback on their input at meetings, presentations, interviews and in discussions withpeers and tutors.